Please click the option "Recover my Password" on the Login screen on the Synergy of Serra website and follow the instructions.
Please have the 12-word secret seed phrase of your Synergy of Serra account ready. You will need it during the process.
If you are having trouble you can get in touch with a member of the team via the Discord's #support-n-bugs channel.
The team are aware of how important security is to people and 2fa solutions are a common request in the Discord, there is a plan to integrate 2fa into the website, however, the team are concentrating on other parts of the project as a priority at the moment.